ART SUPPLIES AND TOOLS
WHAT ART SUPPLIES DO YOU USE? See this blog post!
CAN YOU DESIGN ME A LOGO/WEBSITE/WEDDING INVITATION? As much as I would like to, I no longer do custom illustrations or logo design.
I LOVE YOUR ______ CARD, CAN YOU CHANGE THE WORDING AND PERSONALIZE IT TO ME? I would really love to be able to do this! But I print my cards and art prints by the hundreds so it isn't cost effective to alter my designs.
DO YOU OFFER DIGITAL DOWNLOADS OF YOUR ART? I do not offer digital versions of my art but I am looking into offering more digital products in the future. I also offer free digital downloads in my newsletters occasionally.
SHIPPING TO MY COUNTRY IS REALLY EXPENSIVE, CAN YOU OFFER A DIGITAL VERSION TO SAVE ON THESE COSTS? I know international shipping is expensive! I don't offer digital downloads but I am always on the lookout for international retail stores that would like to carry my work. If you are a shop owner or know of a shop who might want to partner with Little Truths Studio, please email us!
WHAT KIND OF CAMERA DO YOU USE? Nikon D5100
HOW IS YOUR ARTWORK PACKAGED? All items are packaged safely and securely using cardboard backing boards, compostable cellophane sleeves and stiff cardboard envelopes.
WHEN CAN I EXPECT TO RECEIVE MY ARTWORK? Once full payment is received items will ship within 3 - 5 business days. Weekends and US federal holidays excluded.
I ship through USPS first class mail with tracking and delivery confirmation. If you would like insurance please contact me before you place your order so I can calculate any additional fees that might be added to your purchase.
DO YOU SHIP INTERNATIONALLY? I do ship internationally but cannot guarantee your package will arrive by a certain date. Please allow 2–4 weeks for international delivery. This is an estimate only and will vary by destination, time of year and customs. Little Truths Studio is not responsible for any additional customs tariffs, VAT, duty or import charges your country might impose on your package nor can I predict what that might be.
WHY IS YOUR SHIPPING SO EXPENSIVE? My shipping price includes a handling fee: I purchase sturdy mailers, cardboard backing and protective sleeves to ensure your artwork arrives in pristine condition.
REFUNDS & EXCHANGES
I am proud of my work and want you to be pleased with your purchase! You can exchange your item if you are not happy. Please contact me to discuss options.
Lori Roberts retains all copyrights on images. Copyrights are not transferable with sale.